1. Introduction and Acceptance
Welcome to Zride, a ride-hailing and transportation service operating in Nigeria. These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “Rider,” “Driver,” or “you”) and Zride Limited (“Zride,” “we,” “us,” or “our”), a company incorporated under the laws of the Federal Republic of Nigeria.
By accessing, downloading, installing, or using the Zride mobile application (“App”) or our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.
1.1 Legal Compliance
These Terms are governed by Nigerian law, including but not limited to:
The Federal Competition and Consumer Protection Act, 2018
The Data Protection Act, 2023
Applicable transportation and traffic laws
Other applicable Nigerian laws and regulations
Users must:
Be at least 18 years of age
Have legal capacity to enter into binding agreements
Provide valid identification and vehicle registration documents where required
Comply with all applicable Nigerian laws and regulations
2. Service Description
2.1 Platform Services
Zride operates a digital platform that connects passengers seeking transportation services with independent drivers. We provide:
Mobile application for ride booking and management
Location-based matching services
Payment processing and wallet services
Customer support services
Safety and security features
2.2 Third-Party Services
Our platform integrates with third-party service providers for:
Payment gateway services
Location and mapping services
SMS and notification services
Identity verification services
2.3 Service Availability
Services are available in select cities across Nigeria. Service availability may vary based on location, demand, weather conditions, traffic situations, and regulatory restrictions.
3. User Accounts and Registration
3.1 Account Creation
To access our services, you must create an account by providing:
Full name and valid contact information
Valid email address and phone number
Payment method information
Profile photograph (where required)
Government-issued identification (for verification)
3.2 Account Security
You are responsible for:
Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized use
Providing accurate and up-to-date information
3.3 Account Verification
We reserve the right to verify your identity and may request additional documentation. Unverified accounts may have limited access to services.
4. Rider Terms
4.1 Booking and Ride Request
Ride requests are subject to driver availability
Fare estimates are provided, but final charges may vary based on the applicable pricing and fare conditions
Ride cancellations are subject to our cancellation policy
Special requests (child seats, accessibility needs) should be communicated during booking
4.2 Rider Responsibilities
You agree to:
Provide accurate pickup and destination information
Be present at the designated pickup location
Treat drivers and their vehicles with respect
Pay all applicable fares and fees
Comply with local traffic and safety regulations
Not engage in illegal activities during rides
4.3 Prohibited Conduct
Riders must not:
Harass, abuse, or discriminate against drivers
Damage driver vehicles or property
Transport illegal substances or prohibited items
Exceed the vehicle’s passenger capacity
Interfere with the driver’s operation of the vehicle
5. Driver Terms
5.1 Driver Requirements
To become a Zride driver, you must:
Hold a valid Nigerian driver’s license
Own or have legal right to operate a qualified vehicle
Maintain valid vehicle registration and insurance
Pass background checks and verification processes
Comply with applicable transportation regulations
5.2 Driver Responsibilities
Drivers agree to:
Maintain their vehicle in safe, clean condition
Provide professional and courteous service
Follow all traffic laws and safety regulations
Accept ride requests in good faith
Use the most efficient route unless directed otherwise
Maintain driver and vehicle documentation
5.3 Driver Income and Payments
Drivers are independent contractors, not employees
Earnings are based on completed trips and applicable rates
Payments are processed through our platform
Drivers are responsible for their own tax obligations
6. Payment Terms
6.1 Pricing and Fees
Fares are calculated based on distance, time, and demand
Additional fees may apply for tolls, airport pickups, or special services
Surge pricing may apply during high-demand periods
All prices include applicable taxes
6.2 Payment Methods
We accept:
Debit and credit cards
Bank transfers
Digital wallet payments
Cash payments (where available)
6.3 Wallet Services
Users may maintain a digital wallet within the app
Wallet transactions are subject to additional terms
Refunds and adjustments will be processed to the original payment method
6.4 Billing and Disputes
Payment is automatically processed upon trip completion
Fare disputes must be reported within 48 hours
We reserve the right to charge for damages or cleaning fees
Refunds are issued at our discretion based on our refund policy
7. Location Services and Privacy
7.1 Location Data Collection
Our app collects location data to:
Match riders with nearby drivers
Calculate fares and optimal routes
Provide real-time tracking during trips
Improve service quality and safety
7.2 Location Permissions
By using our services, you consent to:
Collection of precise location data
Sharing location data with matched drivers/riders
Use of location data for service improvement
Storage of location history for safety and support purposes
7.3 Data Security
We implement appropriate technical and organizational measures to protect your location and personal data in accordance with the Nigerian Data Protection Act, 2023.
8. Notifications and Communications
8.1 Push Notifications
Our app may send push notifications for:
Ride status updates and confirmations
Driver arrival notifications
Safety alerts and important updates
Promotional offers and service announcements
8.2 Communication Consent
By using our services, you consent to receive:
SMS messages related to your trips
Email communications about your account
In-app notifications and alerts
Marketing communications (which you may opt out of)
8.3 Communication Preferences
You may manage your notification preferences through:
App settings and preferences
Account management portal
Contacting customer support
Following unsubscribe instructions in communications
9. Intellectual Property
9.1 Platform Ownership
The Zride platform, including the app, website, logos, trademarks, and all related intellectual property, is owned by Zride or our licensors.
9.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to use our platform solely for accessing our transportation services.
9.3 User Content
You retain ownership of any content you provide but grant us a license to use such content for service provision and improvement.
10. Limitation of Liability
10.1 Service Disclaimer
Zride provides a platform connecting riders and drivers. We do not provide transportation services directly and are not liable for the actions of drivers or riders.
10.2 Liability Limitations
To the maximum extent permitted by Nigerian law:
Our liability is limited to the amount paid for the specific service
We are not liable for indirect, incidental, or consequential damages
We do not guarantee uninterrupted or error-free service
10.3 Insurance and Coverage
Drivers are required to maintain appropriate insurance coverage
Additional insurance may be provided during active trips
Users should verify coverage details and limitations
11. Safety and Security
11.1 Safety Features
We provide various safety features including:
Driver background checks and verification
Real-time trip tracking and sharing
Emergency assistance features
24/7 customer support
11.2 Safety Responsibilities
All users must:
Report safety concerns immediately
Cooperate with safety investigations
Follow safety guidelines and recommendations
Use safety features responsibly
11.3 Emergency Procedures
In the event of a safety incident or emergency, users should:
Use available emergency assistance features
Contact the appropriate emergency services where necessary
Report the incident to Zride as soon as reasonably possible
Preserve evidence for investigations
12. Dispute Resolution
12.1 Internal Dispute Resolution
We encourage users to first contact our customer support team to resolve disputes amicably.
12.2 Mediation and Arbitration
Disputes that cannot be resolved internally may be subject to mediation or arbitration as provided under Nigerian law.
12.3 Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria, and disputes will be resolved in Nigerian courts with competent jurisdiction.
13. Termination
13.1 Termination Rights
Either party may terminate this agreement:
With or without cause upon reasonable notice
Immediately for material breach of these Terms
Upon violation of applicable laws or regulations
13.2 Effect of Termination
Upon termination:
Your access to services will be discontinued
Outstanding payment obligations remain
Certain provisions will survive termination
14. General Provisions
14.1 Modifications
We may modify these Terms at any time by providing notice through the app or other communication methods. Continued use constitutes acceptance of modified Terms.
14.2 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.
14.3 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zride.