1. INTRODUCTION
Zride Limited (“Zride,” “we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our ride-hailing platform and services.
This Privacy Policy complies with the Nigerian Data Protection Act, 2023, and other applicable Nigerian privacy and data protection laws.
1.1 Scope
This Privacy Policy applies to:
The Zride mobile application
Our website and online services
All interactions with our platform and services
Data collection from riders, drivers, and visitors
1.2 Data Controller
Zride Limited is the data controller responsible for your personal data collected through our services.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
Account Registration Information
Full name and contact details
Email address and phone number
Date of birth and government-issued ID
Profile photograph
Payment method information
Driver-Specific Information
Driver’s license details
Vehicle registration and insurance information
Bank account details for payments
Background check information
Service Usage Information
Ride booking details and preferences
Communication with customer support
Feedback and ratings
Special assistance requirements
2.2 Information Collected Automatically
Location Information
Precise GPS location during app usage
Pickup and destination locations
Route and trip history
Location data during active trips
Device Information
Device type, model, and operating system
Unique device identifiers
Mobile network information
App version and settings
Usage Analytics
App interaction patterns
Feature usage statistics
Performance and crash data
Session duration and frequency
2.3 Information from Third Parties
Payment Processors
Transaction details and payment status
Fraud prevention information
Identity Verification Services
Verification status and results
Identity document validation
Social Media Platforms
Profile information (if you choose to connect social accounts)
3. HOW WE USE YOUR INFORMATION
3.1 Service Provision
We use your information to:
Facilitate ride matching between riders and drivers
Process payments and maintain financial records
Provide customer support and resolve issues
Send trip notifications and updates
Maintain safety and security measures
3.2 Safety and Security
Conduct background checks on drivers
Monitor for fraudulent or suspicious activity
Investigate safety incidents and complaints
Implement emergency assistance features
Verify user identities and prevent account abuse
3.3 Service Improvement
Analyze usage patterns and preferences
Develop new features and services
Optimize route algorithms and pricing
Conduct research and analytics
Personalize user experience
3.4 Legal and Regulatory Compliance
Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect our rights and interests
Enforce our Terms and Conditions
3.5 Marketing and Communications
Send service updates and announcements
Provide promotional offers and recommendations
Conduct customer satisfaction surveys
Share news and company updates
4. LEGAL BASIS FOR PROCESSING
Under the Nigerian Data Protection Act, 2023, we process your personal data based on the following legal grounds:
4.1 Contractual Necessity
Processing necessary for the performance of our service agreement with you, including:
Providing ride-hailing services
Processing payments
Customer support
4.2 Legitimate Interests
Processing necessary for our legitimate business interests, including:
Service improvement and development
Fraud prevention and security
Analytics and research
4.3 Legal Obligation
Processing required to comply with applicable laws and regulations, including:
Tax and financial reporting
Law enforcement requests
Regulatory compliance
4.4 Consent
For certain processing activities, we rely on your explicit consent, including:
Marketing communications
Optional data sharing
Non-essential cookies and tracking
5. INFORMATION SHARING AND DISCLOSURE
5.1 Service Provision Sharing
Between Riders and Drivers
Name and profile photo
Pickup and destination locations
Contact information for trip coordination
Vehicle and driver details
With Service Providers
Payment processors for transaction handling
SMS and email service providers
Cloud hosting and data storage providers
Customer support and analytics tools
5.2 Legal and Safety Disclosures
We may disclose information when required by law or to protect safety:
Law enforcement and regulatory authorities
Courts and legal tribunals
Emergency services and safety officials
Legal advisors and consultants
5.3 Business Transfers
In case of merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity, subject to appropriate safeguards.
5.4 Aggregate and De-identified Data
We may share aggregated, de-identified data that cannot be linked back to individuals for research, analytics, and business purposes.
6. DATA RETENTION
6.1 Retention Periods
We retain personal data for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Protect against fraud and abuse
6.2 Specific Retention Periods
Account Information: Retained while your account is active and for 7 years after closure for legal and tax purposes.
Trip Data: Retained for 7 years for safety, legal, and business purposes.
Location Data: Active trip location data retained for 7 years; background location data retained for 1 year.
Payment Information: Retained as required by financial regulations and tax laws.
Communication Records: Customer support communications retained for 3 years.
6.3 Data Deletion
Upon expiration of retention periods, we securely delete or anonymize personal data unless longer retention is required by law.
7. YOUR PRIVACY RIGHTS
Under the Nigerian Data Protection Act, 2023, you have the following rights:
7.1 Right of Access
You have the right to:
Request confirmation of whether we process your personal data
Obtain a copy of your personal data
Receive information about our processing activities
7.2 Right to Rectification
You may request correction of inaccurate or incomplete personal data.
7.3 Right to Erasure
You may request deletion of your personal data in certain circumstances, including:
Data no longer necessary for original purposes
Withdrawal of consent
Unlawful processing
7.4 Right to Restrict Processing
You may request restriction of processing in certain situations, such as during dispute resolution.
7.5 Right to Data Portability
You may request transfer of your data to another service provider in a structured, commonly used format.
7.6 Right to Object
You may object to processing based on legitimate interests or for direct marketing purposes.
7.7 Right to Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time.
7.8 Exercising Your Rights
To exercise your privacy rights:
Contact us through the app or customer support
Send written requests to our Data Protection Officer
Provide sufficient information to verify your identity
Specify the right you wish to exercise
8. DATA SECURITY
8.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal data.
Technical Safeguards
Encryption of data in transit and at rest
Secure authentication and access controls
Regular security updates and patches
Intrusion detection and monitoring systems
Organizational Safeguards
Staff training on data protection
Access controls and need-to-know principles
Regular security assessments and audits
Incident response procedures
8.2 Data Breach Response
In the event of a data breach that poses high risk to your rights and freedoms:
We will notify the Nigeria Data Protection Commission within 72 hours
We will inform affected individuals without undue delay
We will take immediate steps to contain and remedy the breach
8.3 International Data Transfers
If we transfer data outside Nigeria, we ensure appropriate safeguards are in place, including:
Adequacy decisions by the Nigeria Data Protection Commission
Standard contractual clauses
Binding corporate rules
Explicit consent where required
9. COOKIES AND TRACKING TECHNOLOGIES
9.1 Types of Cookies Used
Our app and website may use:
Essential cookies for basic functionality
Analytics cookies for usage statistics
Preference cookies for user settings
Marketing cookies for advertising (with consent)
9.2 Managing Cookies
You can control cookies through:
Browser settings and preferences
App privacy settings
Third-party opt-out tools
Direct communication with us
9.3 Third-Party Tracking
We may use third-party analytics and advertising services that collect information about your usage patterns across different websites and apps.
10. CHILDREN’S PRIVACY
10.1 Age Restrictions
Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from children.
10.2 Parental Controls
If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information.
11. MARKETING AND COMMUNICATIONS
11.1 Marketing Consent
We may send marketing communications based on:
Your explicit consent
Legitimate business interests (for existing customers)
Legal permissions under Nigerian law
11.2 Opt-Out Options
You may opt out of marketing communications by:
Using unsubscribe links in emails
Adjusting app notification settings
Contacting customer support
Updating your account preferences
11.3 Service Communications
Certain communications related to your account and service usage are essential and cannot be opted out of while using our services.
12. UPDATES TO THIS PRIVACY POLICY
12.1 Policy Changes
We may update this Privacy Policy to reflect:
Changes in our data processing practices
Legal and regulatory requirements
Service improvements and new features
Feedback from users and regulators
12.2 Notice of Changes
We will notify you of material changes through:
In-app notifications
Email communications
Website announcements
Push notifications
12.3 Continued Use
Your continued use of our services after policy updates constitutes acceptance of the updated Privacy Policy.